Terms & Conditions

General

These conditions apply to all sales and agreements between Nika Ravnik and the consumer, whereby Nika Ravnik will apply these conditions unless agreed otherwise in writing. If articles are ordered from Nika Ravnik, the purchaser automatically accepts the stipulations set out in these General Terms and Conditions.

 

Orders

All orders will be sent within 5 working days after receipt of payment by the consumer. In the case of technical malfunction, however, which falls under the category of circumstances beyond Nika Ravnik’s control, an order will be shipped as soon as possible. Nika Ravnik will keep the consumer duly informed of the status of the order.
We strive to keep our web shop as current as possible. However, the possibility remains that a certain product is no longer available, in which case we will contact the consumer as soon as possible. A product must be delivered to the consumer within 30 days of the order placement. If Nika Ravnik fails to comply with this, the consumer may immediately break the order contract. This is not possible, however, if the parties involved have previously agreed to a different delivery term.

 

Prices and payment

All prices indicated on Nika Ravnik’s website are in Euro (EUR) and include value added tax. Orders can be paid with Credit Card, PayPal or Discover. Payments by credit card are safely conducted through our payment service provider Braintree. Local country import tax and duties may apply to countries outside the European Union.

 

Delivery

The delivery time is indicative and is therefore not guaranteed. However, the final delivery time will not exceed more than 1 week of the indicated delivery time, excepting cases of ‘force majeure’. The order will be processed and shipped within 5 working days of receiving payment. Nika Ravnik cannot be held responsible if the post is unable to deliver the order to the consumer on time.

 

Transfer of ownership

Ownership of merchandise will not be transferred until the associated obligations of purchaser have been fulfilled. At the point of transfer of ownership, which is at the point of delivery of the articles, product liability is transferred to the purchaser.

 

Money back Guarantee

If the consumer, for whatever reason, does not wish to retain the article, the consumer has the right to return the article to Nika Ravnik within 14 working days after taking delivery of the article (it needs to be post marked within these 14 days). We are not able to directly exchange goods, so if the consumer would like an exchange, the consumer will need to return the order first and place a new one. The consumer must first inform Nika Ravnik in writing via email of their intention, and must follow all further return conditions. This guarantee does not comply if the article has been worn or washed, or if the consumer has attempted to mend or alter the article in any way. Return merchandise will only be accepted if it is in the same condition as received, undamaged, unused, unwashed and the labels are still attached to the merchandise. Furthermore, the shipping costs of the returned merchandise will be entirely paid for by the consumer. Shipping costs and customs of returned merchandise are non-refundable. If the return instructions have been followed accurately, Nika Ravnik will reimburse the consumer for the returned article(s) within 30 working days after receiving it. If a payment is completed by credit card, refunds will automatically be applied to the credit card used by the consumer at the time of purchase.

If in an unfortunate case of receiving a faulty product, the consumer has to send us an email with images documenting the defected products within 7 working days of the delivery date. We kindly ask the consumer not to send anything back to us without our prior knowledge and confirmation. We need to establish the details of the damage before we decide how to return the item. It’s very important that we receive this information, as we are not always able to reimburse the consumer for the shipping costs afterwards. If the consumer receives our confirmation for the faulty product to be returned, we will reimburse the consumer for the returned faulty product and cover the shipping costs of the returned product in such case.

 

Queries/Complaints

In the case of queries or complaints concerning any of our products or procedures, please inform us by e-mail at hi@nikaravnik.com. You will receive a reply within 3 working days.

 

Privacy

Our privacy policy sets out how we use and protect any information that you give us when you use this website. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with our privacy statement. 
Read our full privacy policy here.

 

Liability

All articles in the assortment of Nika Ravnik have been produced with the greatest care. Nika Ravnik cannot assume any liability for damages in any form whatsoever, either physical, material or immaterial, that can be caused by malfunctioning or ill use of the articles sold by Nika Ravnik and/ or materials or accessories becoming undone.
The content of the website has been compiled with the greatest care. However, Nika Ravnik cannot preclude the possibility of any error or incompletes in the information on this website. Nika Ravnik cannot assume any liability for the consequences of incorrect or incomplete information on the website. Nika Ravnik cannot be held responsible for any typing or misprinting errors that could communicate an incorrect selling price. In that case Nika Ravnik will adjust the price as soon as possible. The actual colour of the products can differ from the colours shown on the computer screens. Nika Ravnik cannot be held responsible for variations in colours as a consequence of the quality of the computer screens. The position and size of the actual applications and/ or sequins on the clothes can differ slightly from the display on the website. Nika Ravnik cannot be held responsible for this.
Certain links on the website can give access to websites and information that is being exploited and maintained by third parties. Nika Ravnik does not control these sites and it is not responsible for the content of these sites.

 

Force Majeure

Despite any other established legal rights, Nika Ravnik is entitled, at its own choice, in case of Force Majeur, to cancel your order, or cancel the purchase agreement without legal intervention, by informing the client in writing. Client is not entitled to any damages, unless given the circumstances this would be unacceptable according to measures of reason and fairness.

 

Copyright

All information on Nika Ravnik’s website is protected by copyright. It is illegal to copy, use or distribute any information from Nika Ravnik’s website without first acquiring written permission. Visitors and users of Nika Ravnik’s website may not claim any rights pertaining to the information on the website. None of the text or graphics from Nika Ravnik’s website may be partially or wholly copied or publicly used for printing, photocopying, faxing, overtyping, in an electronic database, or for any other reproduction purposes.

 

Acceptance of General Conditions 


All website users are required to be aware of, and to agree with, all of the above General Conditions. By placing an order with Nika Ravnik, the consumer automatically agrees to all of our General Conditions. Nika Ravnik’s client’s details are automatically stored in our client list and will receive our newsletter.

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